Customer Intimacy
Behind every corporate dilemma and opportunity, is a human being / the decision maker. Understanding what drives our internal and external customers and support teams is critical to the success of any business or organization.
As Matthew explains the Seven Levels, participants will gain dozens of insights about: the way people communicate and miscommunicate; why teams are healthy or dysfunctional; how to identify what fears or ambitions are driving people and situations; why negotiations fail or succeed; and how to increase sales every quarter for the rest of your life.
This unique model empowers us to move beyond the prejudgment of what people do and what people say to understand why people do what they do and say what they say. Whether you’re interested in creating a more dynamic collaboration among your team members, or want to teach them how to develop greater customer intimacy, understanding the dynamics that govern human communication is essential.
This presentation is of particular value to two groups of people. The first group is sales professionals / managers due to the importance of relationships to the sales process. The second group is non-profits who often overlook or are simply unaware of who their internal and external customers are.
Participants will:
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Learn how to communicate more effectively with everyone in their
lives from spouses and children to customers and fellow
employees. They will also learn how to understand more clearly
what others are communicating verbally and nonverbally and why people communicate the way they do. |
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Come to understand how the Seven Levels of Intimacy model can radically increase our ability to identify and meet the needs of customers |
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Be taught how to identify the expectations, needs, and fears of customers, direct reports and managers. |
